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1 A Career Opportunity with Plus91 Technologies, Pune

1.1 Company Profile

A Career Opportunity with Plus91 Technologies, Pune

Position: Application Support Executive – Troubleshooting

Type: Jobs in Pune

Company Profile

Plus91 (+91) is an innovative Technology Solutions provider to the Global Healthcare Industry. Plus91 runs a digital health platform that optimizes the way information and interactions are handled between doctors, patients, clinics, governments and other stakeholders globally.

The Medixcel Platform includes EMRs, Laboratory and Hospital Information Systems, Disease Management Systems, Surveillance Systems, Data Collections, Health Worker Training, Clinical Analytics and Healthcare Marketing and Content products.

Plus91 is defining what the next generation of Healthcare needs to be. Maximized across locations, people, solutions and verticals; we cater to a growing mass of people in an integrated and ever changing environment.

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Seniority Level	Entry Level
Employment Type	Full-Time
Industry	Marketing & Advertising, Computer Software
Job Functions	Engineering, Information Technology

Job Requirements :-

Provide product support to customers via the telephone and/or Internet (e.g., instant message, email).
Assess the nature of product or service issues and resolves support problems.
Maintain a log of product issues and conveys customer feedback to product development staff.
Interact with customers to help troubleshoot and resolve complex product problems or issues.
Diagnose and resolve customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements.
Track and document inbound support requests and ensure proper notation of customer problems or issues.
Document problems and solutions to training lower-level support on how to properly address customer or product problems.
Communicate with the product development department to improve on the current design or to identify possible problems with the design.
Stay abreast of current technology in products, design changes, and new products offered.
May travel to the client site in order to resolve complex customer and product issues.

Preferred Candidate :-