Onit India, Pune is looking for Support Engineer – IT Jobs in Pune

By | March 23, 2020
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A Career Opportunity with Onit India, Pune

Position: Support Engineer

Type: IT Jobs in Pune

Job Description

Onit is growing and we are in need of an experienced Support Engineer. The role provides world-class technical support via phone, email and online, for clients utilizing Onit’s suite of products. We are seeking someone who enjoys solving problems for other people, has a strong technical background (we will provide training on our products and services) and can explain complex ideas and concepts in a clear, simple manner.

Seniority Level Mid Senior Level
Employment Type Full-Time
Industry Information Technology & Services, Computer Software
Job Functions Information Technology

Responsibilities:

  • Provide front-line and ongoing technical support for Onit’s product
  • Develop and maintain expert knowledge on Onit’s product suite
  • Educate users on all functions and features of our product line
  • Provide feedback and suggestions on product features, product performance, alternative solutions and market trends
  • Participate effectively as an individual and team contributor within a multifaceted technology environment
  • Support delivery and implementation services as necessary

Skills/Qualifications:

  • Bachelor’s degree in computer science, MIS or similar discipline preferred
  • 2-3 years of related technical support experience is preferred (SaaS software preferred)
  • Coding experience with languages such as Java, Python or C# would be preferred
  • Database experience is preferred (PostgreSQL or MongoDB)
  • Liquid templating language experience a plus
  • Demonstrated experience with software testing and documentation background a plus
  • Demonstrated ability to quickly understand business requirements and expectations
  • Excellent verbal and written communication skills
  • Detail-oriented with strong organizational skills
  • Excellent Microsoft Office Suite and general documentation proficiency
  • Ability to multi-task and prioritize across several projects simultaneously

For More Information Visit : Onit India, Pune, Maharashtra, India

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