AlphaSense, Pune is looking for Technical Support Engineer

A Career Opportunity with AplhaSense, Pune

Company Profile

AlphaSense provides an AI-based search engine for market intelligence, used by the largest and fastest-growing firms globally.

Our mission is to curate and semantically index the world’s market and company information, including the vast high-value content sets that traditional web search engines cannot reach.

With 1000+ enterprise clients, AlphaSense helps knowledge professionals become dramatically more productive, and gain an information edge by discovering critical data points and trends that others miss.

Key Responsibilities:

• Proactively create and maintain internal tools that empower stakeholders to execute faster and answer their own questions
• Provide platform support to internal as well as external stakeholders
• Understand both the technical and commercial flows to motivate platform improvements and debugging
• Manage customer support cases, which includes verifying cases, analyzing data, isolating and diagnosing the problem and resolving the issue where possible
• Coordinate with Product and Engineering teams in identifying, reporting and resolving product issues

Candidate Requirements

• Bachelor’s in computer science, engineering or technical field
• Minimum 3 years of work experience in customer support, technical solutions, engineering or other technical position
• Demonstrated experience in technical support/client services teams
• Excellent troubleshooting, analytical and problem-solving abilities with a tenacious commitment to finding the root cause of issues
• Experience with fundamental web technology & aptitude to expand

Technical Skills

• Including exposure to data stores & querying frameworks (MySQL & Dynamo), exposure to Java or JavaScript and production technical stacks
• Deep understanding of web technology stacks (AWS, HTTP, HTML, Java or JavaScript, JSON, XML, Restful API)
• Outstanding communication skills, particularly in conveying technical concepts in a manner that is easy for clients to understand
• Ability to work under intense pressure and multitask in a fast-paced start-up environment
• Ability to work in North American or European shifts.

Nice to have

• Experience in the financial industry is preferred but not mandatory
• Past experience with notification systems and queuing technologies is a plus

For More Information Visit : AlphaSense, Pune, Maharashtra, India

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