AlphaSense, Pune is looking for Technical Support Engineer

By | March 18, 2020
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A Career Opportunity with AplhaSense, Pune

Company Profile

AlphaSense provides an AI-based search engine for market intelligence, used by the largest and fastest-growing firms globally.

Our mission is to curate and semantically index the world’s market and company information, including the vast high-value content sets that traditional web search engines cannot reach.

With 1000+ enterprise clients, AlphaSense helps knowledge professionals become dramatically more productive, and gain an information edge by discovering critical data points and trends that others miss.

Seniority Level Entry Level
Employment Type Full-Time
Industry Information Technology & Services, Computer Software, Financial Services
Job Functions Information Technology

Key Responsibilities:

  • Proactively create and maintain internal tools that empower stakeholders to execute faster and answer their own questions
  • Provide platform support to internal as well as external stakeholders
  • Understand both the technical and commercial flows to motivate platform improvements and debugging
  • Manage customer support cases, which includes verifying cases, analyzing data, isolating and diagnosing the problem and resolving the issue where possible
  • Coordinate with Product and Engineering teams in identifying, reporting and resolving product issues

Candidate Requirements

  • Bachelor’s in computer science, engineering or technical field
  • Minimum 3 years of work experience in customer support, technical solutions, engineering or other technical position
  • Demonstrated experience in technical support/client services teams
  • Excellent troubleshooting, analytical and problem-solving abilities with a tenacious commitment to finding the root cause of issues
  • Experience with fundamental web technology & aptitude to expand

Technical Skills

  • Including exposure to data stores & querying frameworks (MySQL & Dynamo), exposure to Java or JavaScript and production technical stacks
  • Deep understanding of web technology stacks (AWS, HTTP, HTML, Java or JavaScript, JSON, XML, Restful API)
  • Outstanding communication skills, particularly in conveying technical concepts in a manner that is easy for clients to understand
  • Ability to work under intense pressure and multitask in a fast-paced start-up environment
  • Ability to work in North American or European shifts.

Nice to have

  • Experience in the financial industry is preferred but not mandatory
  • Past experience with notification systems and queuing technologies is a plus

For More Information Visit : AlphaSense, Pune, Maharashtra, India

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