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A Career Opportunity with AplhaSense, Pune
AlphaSense provides an AI-based search engine for market intelligence, used by the largest and fastest-growing firms globally.
Our mission is to curate and semantically index the world’s market and company information, including the vast high-value content sets that traditional web search engines cannot reach.
With 1000+ enterprise clients, AlphaSense helps knowledge professionals become dramatically more productive, and gain an information edge by discovering critical data points and trends that others miss.
|Seniority Level||Entry Level|
|Industry||Information Technology & Services, Computer Software, Financial Services|
|Job Functions||Information Technology|
- Proactively create and maintain internal tools that empower stakeholders to execute faster and answer their own questions
- Provide platform support to internal as well as external stakeholders
- Understand both the technical and commercial flows to motivate platform improvements and debugging
- Manage customer support cases, which includes verifying cases, analyzing data, isolating and diagnosing the problem and resolving the issue where possible
- Coordinate with Product and Engineering teams in identifying, reporting and resolving product issues
- Bachelor’s in computer science, engineering or technical field
- Minimum 3 years of work experience in customer support, technical solutions, engineering or other technical position
- Demonstrated experience in technical support/client services teams
- Excellent troubleshooting, analytical and problem-solving abilities with a tenacious commitment to finding the root cause of issues
- Experience with fundamental web technology & aptitude to expand
- Outstanding communication skills, particularly in conveying technical concepts in a manner that is easy for clients to understand
- Ability to work under intense pressure and multitask in a fast-paced start-up environment
- Ability to work in North American or European shifts.
Nice to have
- Experience in the financial industry is preferred but not mandatory
- Past experience with notification systems and queuing technologies is a plus
For More Information Visit : AlphaSense, Pune, Maharashtra, India
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